Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at customerservice@bigbasket.com or call us on +91 80 3355 1000 (for Bangalore shoppers), +91 22 3355 1000 (for Mumbai shoppers) and +91 40 3355 1000 (for Hyderabad shoppers) between 7 am & 10 pm on all days including Sunday to get our immediate help.
How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on Bigbasket.com is absolutely free.
Do I have to necessarily register to shop on BigBasket?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Bigbasket account.
Can I have multiple delivery addresses in same registration?
No, every account on Bigbasket can be associated with only one delivery address. Slots available to you for delivery are shown depending on the address associated with the account.
What is My Account?
My Account is the section you reach after you log in at Bigbasket.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What is delivery confirmation PIN, where I can find it & can I edit it?
Delivery confirmation PIN is a unique 4 digit number tied to every customer which enables you to give us service ratings at the time of order delivery.
What are credit notes & where can I see my credit notes?
Credit notes reflect the amount of money which you have pending in your BigBasket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on Bigbasket.com. This enables you to shop quickly and easily in future.
What are the modes of payment?
You can pay for your order on BigBasket.com using the following modes of payment:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / American Express)
c. Sodexo passes on delivery (only for food items)
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The VAT is included in the MRP of products. There are no additional taxes added by Bigbasket to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 20 (Bangalore & Hyderabad) Rs. 25 (Mumbai) on orders below Rs. 1000.
Is it safe to use my credit/ debit card on BigBasket?
Yes it is absolutely safe to use your card on BigBasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your BigBasket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your BigBasket account.
How are the fruits and vegetables packaged?
Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
How much are the delivery charges?
Delivery is free for orders above Rs. 1000. For any orders below that we charge Rs 20 (Bangalore & Hyderabad) Rs 25 (Mumbai) as a delivery fee.
Do you deliver in my area?
We deliver in Bangalore, Hyderabad and Mumbai (including Navi Mumbai and Thane).
How can I track delivery of my order?
You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited to your BigBasket account which can be used in your next order.
What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge of Rs20 (Bangalore & Hyderabad) and Rs25 (Mumbai) for orders below Rs1000 in value.
Do you do same day delivery?
We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in Bangalore only.
What is Same Day Delivery?
BigBasket has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. Please note that we do same day delivery in Bangalore only.
*Subject to slot availability.
Is Same Day Delivery applicable to only a few products or all products?
The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Bangalore only.
What are delivery slots?
Delivery slots are time slots during which you will receive your order. Bigbasket currently offers 4 delivery slots each day. These are:
i. Slot 1 - 7:00 am to 9:30 am
ii. Slot 2 - 10:00 am to 12:30 pm
iii. Slot 3 - 4:30pm to 7pm(Mum) 5pm to 7:30pm(Blr) 4:00pm to 6:30pm(Hyd)
iv. Slot 4 - 7:30pm to 10:00pm(Mum & Blr) 7:00pm to 9:30pm(Hyd)
What is a cut-off time and what are the corresponding cut-off timing for each slot?
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.
Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day.
Can I add products after the cut off time for a slot?
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your BigBasket account.
How can I check availability of next slot before placing order?
Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.
Can I change my order delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
How long will my chosen slot be blocked for me?
5 minutes. After this the slot will be released for other shoppers on the website.
Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an sms about unavailable items before the delivery of your order.
When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team.
What is WYSIWYG Guarantee?
What You See Is What You Get is our promise to deliver every item ordered by you. If we fail to do so we will credit your BigBasket account with 50% of the value of the undelivered product immediately. For example if you had ordered for Rs 1000 worth of products and one product worth Rs 100 was not delivered Rs 50 will automatically get credited to your BigBasket account. Please note that this guarantee is applicable in Bangalore only.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 080-33551000, 022-33551000, 040-33551000 or via email at customerservice@bigbasket.com
What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with BigBasket. Do write to us at abhinay@bigbasket.com in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Do you have offline stores?
No we are a purely internet based company and do not have any brick and mortar stores.
Where can I find currently running offers/ promotions?
There is a link called “Store Wide Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.
What do I do if an item is defective (broken, leaking, expired)?
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
How do I return products purchased on bigbasket.com?
Products purchased on BigBasket can be returned within a 7 day period if unopened and in resaleable condition. Please contact our Customer Service team to arrange for pick up of product.
How will I get my money back in case of a cancellation or return? What are the modes of refund?
The amount will be refunded to your bigbasket.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.
I am a corporate/ business. Can I place orders with bigbasket.com?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@bigbasket.com to know more.
I’d like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@bigbasket.com and we will try our best to make the product available to you.
How & where I can give my feedback?
We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at customerservice@bigbasket.com, or call us sat 080-3355 1000 and we will do our best to incorporate your suggestions into our system.
